Month: July 2020

COVID-19 What you need to know

Pellew Sailing

Update July 8th

Most of our fleet have cancelled scheduled voyages for July, we will be in touch with all guest individually about these holidays. Decisions about the rest of the summer will be made as and when we can. Things are changing on a weekly basis, so please do check back to this page for more updates.

**NEW FOR SUMMER 2020**
A few of our South West based vessels are able to offer ‘Boat Bubble Holidays’. Much like a private charter, you would have exclusive use of the boat for your ‘bubble’ or household to enjoy! Available for three to six nights with all of your food included. Read more here >

Please understand that this is an unprecedented situation for us all to be in and we are trying our best to get back to everyone as soon as possible, but please bear with us as we are working with a skeleton staff.

FREQUENTLY ASKED QUESTIONS (FAQs)

Will my voyage go ahead as planned?
Currently, all April, May and June voyages will not go ahead. If you are due to sail in July and August we will be in touch with guests in the next few weeks.

Can I delay paying my final balance?
Please do not pay your final balance at this time until we know more information.

If I decide to cancel my voyage will I receive a refund?
Should you decide to cancel your cruise, because of disinclination to travel, and the voyage has not been officially cancelled yet by the boat refunds will only be made in accordance with our current Bookings Terms & Conditions (section 9).

Should you need to cancel your voyage because you have caught the Coronavirus and have not travelled to a restricted country, VentureSail will only issue refunds in accordance with our current Bookings Terms & Conditions, (section 9) but your insurance provider should cover costs. (We cannot guarantee this, every insurance provider is different, please check your policy)

Should you need to cancel your voyage because you have caught the Coronavirus but have travelled to a restricted country, VentureSail will only issue refunds in accordance with our current Bookings Terms & Conditions, (section 9) but it is unlikely that your insurance provider will cover any costs.

If I decide to cancel my voyage can I transfer what I have paid to an alternative date?
Should you decide to cancel your voyage because of disinclination to travel, a transfer of funds to an alternative date will be at the discretion of individual boat owners.

What measures will be taken by VentureSail to screen crew and their recent travel history and health symptoms?
All crew members are required to complete a series of questions about their recent travel and health approximately one week prior to boarding the ship.  Depending on the answers provided to the questions, crew members may be refused boarding as indicated in the above information.

What prevention measures will be taken by VentureSail to prevent cross-contamination on board ship?
Our fleet already advocates high hygiene standards and have introduced heightened measures to help prevent any potential cross-contamination during food service.  We are working with new government guidelines as they become available.

What if there was an outbreak whilst I am aboard?
Health authorities would be contacted straight away and quarantine & isolation measures followed in accordance with the WHO & FOC by all onboard.