Until further notice, we will not be running any voyages in April and May or June. Further decisions will be made in the coming weeks regarding July and August trips. Our team will be in touch will all guests individually about their booking.
Please understand that this is an unprecedented situation for us all to be in and we are trying our best to get back to everyone as soon as possible, but please bear with us as we are working with a skeleton staff.
FREQUENTLY ASKED QUESTIONS (FAQs)
Will my voyage go ahead as planned?
Currently, all April, May and June voyages will not go ahead. If you are due to sail in June and July we will be in touch with guests in the next few weeks.
Can I delay paying my final balance?
Please do not pay your final balance at this time until we know more information.
If I decide to cancel my voyage will I receive a refund?
Should you decide to cancel your cruise, because of disinclination to travel, and the voyage has not been officially cancelled yet by the boat refunds will only be made in accordance with our current Bookings Terms & Conditions (section 9).
Should you need to cancel your voyage because you have caught the Coronavirus and have not travelled to a restricted country, VentureSail will only issue refunds in accordance with our current Bookings Terms & Conditions, (section 9) but your insurance provider should cover costs. (We cannot guarantee this, every insurance provider is different, please check your policy)
Should you need to cancel your voyage because you have caught the Coronavirus but have travelled to a restricted country, VentureSail will only issue refunds in accordance with our current Bookings Terms & Conditions, (section 9) but it is unlikely that your insurance provider will cover any costs.
If I decide to cancel my voyage can I transfer what I have paid to an alternative date?
Should you decide to cancel your voyage because of disinclination to travel, a transfer of funds to an alternative date will be at the discretion of individual boat owners.
What measures are being taken by VentureSail to screen crew and their recent travel history and health symptoms?
All crew members are required to complete a series of questions about their recent travel and health approximately one week prior to boarding the ship. Depending on the answers provided to the questions, crew members may be refused boarding as indicated in the above information.
What prevention measures are being taken by VentureSail to prevent cross-contamination on board ship?
Our fleet already advocates high hygiene standards and have introduced heightened measures to help prevent any potential cross-contamination during food service.
What if there was an outbreak whilst I am aboard?
Health authorities would be contacted straight away and quarantine & isolation measures followed in accordance with the WHO & FOC by all onboard.