VentureSail Ltd takes great pride in arranging memorable holidays, offering excellent customer service and protecting personal information. We are grateful for the trust that both customers and vessel owners place in us, and we use all personal information given to us responsibly. You as a customer have a right to know how we will use this information, and this policy sets out your rights, the data protection principles we follow, and how we protect any information that you provide us with.
- You can ask to see what information we hold on you (right of access)
- You can ask for information to be corrected
- You can ask to receive a copy of the information we hold on record for you (right to portability
- You can ask us to delete any information we have about you (right to be forgotten)
- You can object to the way in which we use your information
- You can complain to the supervisory authority.
If you wish to enact any of these rights then you can do so by emailing [email protected].
Whenever you are asked to fill in a form on our website, look for the box that you can click to indicate that you consent to your information being used by VentureSail Ltd. for marketing purposes. If you don’t tick it, we won’t use it.
If you have previously given consent you may change your mind at any time. You will be given the opportunity to unsubscribe in every marketing email or you can do so by emailing us at [email protected].
HOW, WHERE AND WHY WE COLLECT PERSONAL INFORMATION
We collect information through e-mail list sign-ups, VentureSail website forms (‘Enquire now’) and third-party competitions. We ask your consent for this, and do this so that we can send marketing information about new products, special offers or other information which we think subscribers may find interesting.
We also collect information from everyone who makes a booking. We require this information because we have a legitimate interest in fulfilling our service to you, and in understanding your needs. We keep booking records for seven years and delete them at the end of each calendar year.
We collect information such as:
- Name, gender and age
- Contact information including email address and mobile contact number
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
- Medical information (this will only be stored for 3 years from the date of voyage).
WHO WE SHARE BOOKING INFORMATION WITH
When a booking is made for a voyage we share guest information with the owners/skippers of the vessel. This will include medical information when necessary.
VentureSail is committed to ensuring that your privacy is protected and that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
We use Stripe as our secure online payment gateway. This means we do not store or process credit card details on any of our own systems as Stripe process these payments on our behalf. Stripe adheres to the strictest levels of fraud screening to make sure the card details remain secure during the transaction.
We are PCI DSS (Payment Card Industry Data Security Standard) compliant. These are a set of standards for payment account data security.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
How to disable cookies
If you disable cookies it will limit our ability to customise our site for you, deliver a better online experience and improve the features of our site. Some or all features will not be functional and the site will not appear in your browser as it was intended to be viewed. Some cookies save us from having to check the compatibility of your system with our site every time you visit, making the site faster and easier for you to use.
If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and we recommend that you search online for “how to disable cookies on [name of browser]”.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We may change this policy from time to time by updating this page. This policy is effective from 1st June 2018.
If you believe that any information we are holding on you is incorrect or incomplete, or you would like to know more please write to or email us:
Email: [email protected]
Write to: VentureSail Holidays, Tower House, New Portreath Rd, Portreath, Redruth TR16 4QL