Updated March 2022
COVID-19 brings difficult times for us all, and here at VentureSail Holidays, we are continually adapting to this new world as we all find a way forward to keep customers safe. We know there are still many questions that people need answers to, so we have compiled some COVID -19 FAQ’s and answered them as simply as we can. If you have any further questions about booking a sailing adventure with us, please do give us a call in the office.
FREQUENTLY ASKED QUESTIONS (FAQs)
Will my booking go ahead?
Unless you hear from us, your voyage is due to depart as scheduled. We are monitoring the FCO and the WHO for updates and will be updating you with any new travel advice as we get it. Holidays outside of the UK may be subject to travel delays and entry requirements, so please check destination guidance before leaving.
Will I need to take a test?
Please check the matrix below to see which boat you are sailing on and what they are requiring from guests. All boats are offering a slightly different policy for their 2022 sailing season. Some boats are still opting to do a Test and Sail policy (detailed below) with a lateral flow test taken by all crew and passengers before each sailing. For those boats not asking for a test before sailing, please still be mindful and responsible in the lead up to joining the boat. If a guest is showing signs/symptoms of COVID, you will be asked to take a test from the boat and may be refused boarding. Please note that each boat has its own risk assessment for COVID safe sailing and may operate slightly differently from another.
Agnes, Pellew & Unity – Test and Sail Policy as below
Bessie Ellen – Testing not required before boarding
Blue Clipper & Maybe – Testing not required before boarding
Cherokee – Testing not required before boarding, but please follow any/all international guidelines for travel
Chronos, Kairos & Rhea – All guests must either be fully vaccinated or have a relevant recovery certificate which is required upon booking.
Eda Frandsen –Test and Sail Policy as below
Escape – Testing not required before boarding
Eye of the Wind – All guests must either be fully vaccinated or have a relevant recovery certificate which is required upon booking.
Fleur de Lys – Test and Sail Policy as below
Florette – Testing not required before boarding, but please follow any/all international guidelines for travel
Grayhound – Testing not required before boarding
Irene – Testing not required before boarding
Lynher – Testing not required before boarding
Noorderlicht – Testing not required before boarding, but please follow any/all international guidelines for travel
Pettifox – Testing not required before boarding
Pilgrim of Brixham – Testing not required before boarding
Skyelark – Testing not required before boarding
Steady – Testing not required before boarding
Stravaigin – Test and Sail Policy as below
Zuza – Testing not required before boarding
Test & Sail
For our boats opting to continue with the Test and Sail policy, guests are asked to do a COVID-19 Lateral Flow Test 72 hours prior to departure, and again on the day of boarding the vessel.
Can I postpone my trip if I’m unable to travel due to COVID-19?
For bookings made from 2021 if you are unable to travel due to COVID-19 disruption, you will receive either a full credit voucher to the value of monies paid. “COVID-19 disruption” includes affected travel plans caused by government restrictions. This credit note is valid for 12 months from the date of your scheduled departure and should be used in the first instance with the boat that was originally booked on. Please read our full terms and conditions here and the boats these terms apply to. Some of our fleet have different terms for COVID events, so please check when booking.
Can I cancel and get a refund if I no longer want to travel?
If you have a disinclination to travel that is in no way related to COVID-19, your booking will be cancelled in accordance with our booking terms and conditions or that of the vessel booking terms where those apply.
Can I get refund it I display COVID-19 symptoms before I’m due to board?
If you display COVID-19 symptoms up to 14 days before you are due to depart, you will not receive a refund but you will receive a credit voucher for all monies paid valid for 12 months.
What happens if my flights are cancelled but the trip is still going ahead?
If your flights are cancelled for reasons regarding COVID-19 and/or government restrictions, you will receive a credit voucher for all monies paid for your voyage. If your flight is cancelled for any reason, you will need to contact your travel insurance provider for compensation. We will not refund or credit any monies paid in toward costs of travel to meet the embarkation location.
What if I or another guests gets COVID-19 during the voyage?
If any person sailing on a voyage gets COVID-19 the vessel will follow their COVID-19 procedure. Each destination/port authority will run different procedures depending on where you’re sailing and government advice at the time. Most likely we will endeavour to get passengers off the vessel and onshore as soon as possible to either isolate or receive medical assistance if required.
What happens if the vessel has a COVID-19 outbreak before I am due to join?
If the vessel is required to quarantine in port for a time period that will affect your travel, we will offer you an alternative boat, if there is one available, or we will transfer your booking to a later date. Once a vessel has completed it’s quarantined it will be cleaned with an antiviral procedure to eliminate any chance of re-infection.
Do I have to pay my balance or can I wait and see what happens?
Unless you are told otherwise, please follow our existing terms and conditions for making payments as normal.
Is my money safe?
Yes. When you pay your balance, your money sits in a secure Client Account that is only accessed when the voyage goes ahead.
Do I still have to buy travel insurance?
Yes. We understand that travel insurance companies have been reluctant to cover any claims regarding COVID-19 or offer new policies with COVID-19 cover. You will still need to purchase the appropriate travel insurance as this covers you for a whole host of other eventualities while sailing.
Will I still get the same sailing holiday experience?
Yes – absolutely! It is our mission to ensure that your sailing holiday is the refreshing break you need. Aside from the need to wear face coverings ashore, once boarded, out at sea we will be entirely operating as normal, but please bear in mind we do have to adhere to all the latest government recommendations.